FAQs
Why is the site's upload and download speed slow?
First of all, Seaoss does not impose any limitations on upload and download speeds. If you are experiencing slow upload or download speeds, please follow the steps below to troubleshoot the issue:
If you are abroad or using a web proxy, slow upload and download speeds may be due to line fluctuations.
- If you are using a proxy, try disabling the proxy service completely and attempt the upload or download again.
- If you are abroad, please note that similar issues may not be resolved in the short term.
Regarding uploads:
If you are attempting to upload via a server or API, please be aware that Seaoss does not support these upload methods due to security concerns and such activities may be blocked by the server.
Regarding downloads:
- If you are using XunLei or a browser with a XunLei plugin to download, please note that Seaoss does not support XunLei-related download methods and such activities may be blocked by the server due to security issues.
- If the download speed is initially fast but later slows down or fails, we recommend refreshing your DNS settings and trying again. For more information, please refer to "How to Refresh DNS."
If your situation does not match any of the above, please contact our support staff, who will assist you in completing some tests to resolve the issue.
Why does the transmission or link display abnormally?
If there are abnormal alerts related to your account and transmission, you can directly contact our staff, and we will assist you in resolving the issue.
How do I refresh my DNS?
If the download speed is fast at the beginning, but later on it gets slower and slower or even fails, we suggest you try to refresh the DNS and try again. For more information on how to do this, see How to Refresh DNS.
Why isn't the member displayed after purchasing and paying for the membership? How can I resolve this issue?
First of all, we kindly ask you to try logging out and then logging in again. If the member information still does not appear, you may add our customer service staff on WeChat (Enterprise Version). We will address the issue for you as soon as possible.
Can I apply to be a part of the team or work as a contractor?
Seaoss offers comprehensive solutions encompassing consulting, management, design, and research. Our vision is to lead the way in cloud storage innovation, nurturing a global community of engineers and enthusiasts who share a passion for creating efficient resource spaces. Each technology development initiative presents an opportunity to shape the future.